Shipping and Delivery Policy
Effective date: January 2026
Last updated: January 2026
Version: 1.0
1. About This Policy
This Policy applies to orders placed through VivaNova.
In this Policy:
- Store means VivaNova.
- xPage Drop means xPage Drop LLC.
- Seller means the independent merchant operating the Store.
- Fulfillment Partner means a supplier, warehouse or carrier involved in delivering an order.
- You means the buyer.
- We, us and our mean the Store and xPage Drop where it handles the order.
2. Processing and Delivery Estimates
Orders normally require:
Processing time: 1–3 business days
Estimated delivery time after dispatch: 7–20 business days
Delivery dates are estimates unless expressly described as guaranteed. Processing may include payment review, fraud screening, inventory confirmation, product preparation and transfer to the carrier.
Orders are not normally processed on weekends or holidays affecting the relevant warehouse or carrier.
3. International Fulfillment
Some products may be stored or shipped internationally, including from China or another country different from your location.
Products from the same order may:
- Be shipped by different Fulfillment Partners.
- Use different tracking numbers.
- Arrive in separate packages.
- Arrive on different dates.
No additional shipping fee will be charged solely because we divide an accepted order into separate packages.
4. Tracking
Tracking will be provided according to the following Store setting:
Tracking availability: Tracking information becomes available after the order has been dispatched and the carrier has issued a tracking number. Tracking updates may take 24–72 hours to appear.
Tracking may take several business days to update after dispatch. Carrier scans may also be delayed or incomplete.
A temporary absence of tracking updates does not necessarily mean that a shipment is lost.
5. Customs and Import Charges
International orders may be inspected or delayed by customs.
The applicable rule for your order is:
Customs and duties: Orders above €150 may be subject to customs duties and import taxes, payable by the customer upon delivery.
You must provide accurate information reasonably required for customs clearance.
6. Delivery Addresses
You are responsible for entering a complete and accurate delivery address.
Address-change requests must be submitted within:
Address-change period: Address changes may be requested within 2 hours of placing the order, provided fulfillment has not started.
Address changes cannot be guaranteed after fulfillment begins.
If delivery fails because you supplied an incorrect or incomplete address, reasonable recovery, reshipping or return costs may be deducted from a refund where permitted by law.
7. Failed, Refused and Unclaimed Deliveries
You are responsible for monitoring tracking and following reasonable carrier instructions. Do not refuse or abandon a package without contacting support first.
If a deliverable package is refused or left unclaimed without a legally valid reason, unrecoverable shipping, return, customs or handling costs may be deducted from any refund where permitted by law.
No deduction will apply where the refusal resulted from an incorrect, materially misdescribed, defective or unauthorized order.
8. Delays
Delivery may be delayed by customs, carriers, weather, holidays, transport disruptions, government action, supplier interruptions, incorrect addresses or events outside our reasonable control.
If we cannot ship within the promised period, you will receive the option to accept a revised timeline or cancel the unshipped order where required by law.
You are not required to accept an indefinite delay.
9. Lost or Undelivered Orders
Report an order that has exceeded the estimated delivery period through:
contact@xpagedrop.com or Contact Us
We may investigate with the carrier or Fulfillment Partner.
If an order is confirmed lost or remains undelivered after a reasonable investigation, we will provide a replacement, refund or other remedy required by law.
10. Delivered but Not Received
When tracking shows delivery but you cannot find the package:
- Check entrances, safe places and reception areas.
- Ask household members or neighbors.
- Review carrier notices.
- Contact the carrier where practical.
- Report the issue promptly to xPage Drop support.
We may review carrier records, delivery photographs, coordinates, signatures, address details and claim history.
An unboxing video is not required as the only form of evidence.
Knowingly false non-delivery claims may be denied and reported to payment providers or competent authorities.
11. Damaged Packages
Photograph visible package damage where reasonably possible and retain the product and packaging during review. Damage to packaging alone does not necessarily mean that the product is damaged.
Report damaged products under the Returns, Refunds and Cancellations Policy.
12. Unsupported Destinations
Products may be unavailable for certain countries, regions, postal codes or address types because of carrier, customs, safety, sanctions or legal restrictions.
Supported destinations: Available destinations are determined for each product and confirmed using the customer's shipping address at checkout.
An unsupported order may be rejected or cancelled and refunded.
13. Force Majeure
We are not responsible for delays caused by events outside reasonable control, including natural disasters, war, civil disorder, epidemics, government restrictions, sanctions, transport shutdowns or major infrastructure failures.
This clause does not remove cancellation, refund or delivery rights that applicable law makes mandatory.
14. Mandatory Rights
Mandatory delivery and consumer rights in your jurisdiction remain applicable and prevail over conflicting parts of this Policy.
15. Contact
xPage Drop LLC
131 Continental Dr Suite 305, Newark, DE 19713, United States
Email: contact@xpagedrop.com
Contact form: Contact Us
This is a corporate address only. It is not a warehouse, fulfillment center or return address.