Privacy Policy

Effective date: January 2026

Last updated: January 2026

Version: 1.0

1. About This Policy

This Privacy Policy explains how personal information is handled when you visit or purchase from VivaNova.

In this Policy:

• Store means VivaNova.
• xPage Drop means xPage Drop LLC.
• Seller means the independent merchant operating the Store.
• Service Provider includes payment providers, suppliers, warehouses, carriers, analytics services and fraud-prevention providers.
• You means the visitor or buyer.
• We, us and our mean the Store and xPage Drop for the relevant processing activity.

xPage Drop handles customer support and may process personal information for checkout, payments, fraud prevention, order administration, refunds and fulfillment coordination.

2. Information We Collect

We may collect:

1. Your name, email address, phone number and delivery address.
2. Billing, order, product, currency, tax and shipping information.
3. Payment status, payment method, transaction references and limited payment details.
4. Device, browser, IP address, approximate location and usage information.
5. Cart activity, Store visits and referral information.
6. Cookies and similar technologies.
7. Support messages, attachments, complaints and refund requests.
8. Tracking, delivery and return information.
9. Fraud, identity, age or sanctions-verification information where necessary.

Full payment credentials may be collected directly by the payment provider rather than by the Store or xPage Drop.

3. How We Use Information

Information may be used to:

1. Operate the Store and checkout.
2. Process payments and orders.
3. Arrange fulfillment and delivery.
4. Send order and tracking updates.
5. Provide customer support.
6. Process cancellations, returns and refunds.
7. Prevent fraud, abuse and unauthorized transactions.
8. Investigate delivery and payment disputes.
9. Comply with tax, customs, sanctions, safety and legal obligations.
10. Maintain Store and payment security.
11. Measure and improve Store performance.
12. Send marketing where permitted.

Where required, processing will rely on your consent, performance of the purchase contract, legal obligations or legitimate business and security interests.

4. Cookies and Analytics

The Store may use cookies and similar technologies for:

1. Cart and checkout functions.
2. Security and fraud prevention.
3. Language and session preferences.
4. Analytics and Store improvement.
5. Marketing where permitted.

Non-essential cookies will be subject to consent or opt-out controls where required by law. Blocking essential cookies may affect Store functionality.

5. How Information Is Shared

Information may be shared with:

1. The Seller, where necessary to operate the Store.
2. Suppliers and warehouses preparing products.
3. Carriers delivering orders.
4. Payment providers and financial institutions.
5. Fraud-prevention and identity-verification providers.
6. Customer-support and technology providers.
7. Analytics and marketing providers where legally permitted.
8. Regulators, courts or government authorities where legally required.

Only information reasonably necessary for the relevant service should be shared.

We do not sell personal information for money. Certain advertising or analytics disclosures may be legally classified as a sale, sharing or targeted advertising in some jurisdictions. Required opt-out rights will be provided where applicable.

6. International Processing

Your information may be processed in the United States, your country, the Seller's country, a fulfillment country or another location used by Service Providers.

Where required, lawful safeguards will be used for international transfers.

7. Retention

Information is retained only for as long as reasonably necessary for:

1. Order fulfillment and support.
2. Refunds, warranties and chargebacks.
3. Tax, accounting and customs requirements.
4. Fraud prevention and security.
5. Product recalls and safety obligations.
6. Legal claims and regulatory compliance.

Information may then be deleted, anonymized or restricted.

8. Security

Reasonable technical, administrative and organizational measures are used to protect personal information.

No online system is completely secure. You must protect your device, account and payment credentials and report suspected unauthorized activity promptly.

9. Marketing

Marketing messages will be sent only where legally permitted.

You may unsubscribe through the link in the message or by contacting support.

Order confirmations, security messages, recall notices and other necessary service communications are not marketing.

10. Your Privacy Rights

Depending on your location, you may have the right to:

1. Access your personal information.
2. Correct inaccurate information.
3. Request deletion.
4. Restrict or object to processing.
5. Request portable data.
6. Withdraw consent.
7. Opt out of certain marketing, profiling, sale or sharing activities.
8. Appeal a privacy-request decision.
9. Complain to a data-protection authority.

Legal exceptions may apply where information is required for orders, fraud prevention, safety, accounting or legal claims.

11. Privacy Requests

Submit privacy requests through:

contact@xpagedrop.com or Contact Us

We may request reasonable information to verify your identity and protect your data. Requests will be handled within the period required by applicable law.

12. Children

The Store is not intended for children who lack legal capacity to make purchases.

If you believe a child submitted personal information without required authorization, contact xPage Drop support.

13. Legal Disclosures

Information may be preserved or disclosed where reasonably necessary to comply with law, respond to lawful government requests, investigate fraud, protect legal rights, address security threats or manage a product recall.

14. Mandatory Rights

Mandatory privacy and consumer rights in your jurisdiction remain applicable and prevail over conflicting parts of this Policy.

15. Contact

xPage Drop LLC

131 Continental Dr Suite 305, Newark, DE 19713, United States

Email: contact@xpagedrop.com

Contact form: Contact Us

This is a corporate address only. It is not a warehouse, fulfillment center or return address.